The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Communication with customers is conducted in a professional and courteous manner in accordance with workplace procedures |
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Completed |
Evidence:
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Customer enquiries are responded to promptly and politely and in accordance with workplace policies and procedures |
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Completed |
Evidence:
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Appropriate interpersonal and communication skills are used to facilitate accurate and relevant exchange of information with customers |
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Completed |
Evidence:
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Clarify customer request
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Appropriate questioning and active listening are used to determine customer needs Completed |
Evidence:
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Customer requests are interrogated to clearly ascertain the most suitable lighting products |
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Completed |
Evidence:
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Customers are advised of technical and compliance specifications that need to be considered when choosing lighting products |
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Completed |
Evidence:
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Customers are provided with product information, available lighting options and assisted to identify preferred option/s |
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Completed |
Evidence:
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Product information to address customer lighting needs are identified and, as required, assistance sought from appropriate person/s |
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Completed |
Evidence:
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Supply lighting product
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Lighting produces are supply as agreed with customer in accordance with workplace policy and procedures Completed |
Evidence:
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Own work is monitored and adjusted in accordance with requirements for job quality, customer service and efficient resource use |
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Completed |
Evidence:
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